Refund policy

RETURN AND REFUND POLICY

Made-to-Order Items
Most KiddoZone products are made to order and 3D printed specifically for each purchase. We do not accept returns or exchanges for change of mind, ordering the wrong size or option, or other buyer-selection errors.

Cancellations
You may request a cancellation within 6 hours of purchase, provided that production has not started. Once printing or production has begun, the order cannot be cancelled.

Damaged, Defective, or Incorrect Items
Contact us through our Contact page within 7 calendar days of delivery if your item arrives damaged, has a material manufacturing defect, or is different from what you ordered. Include your order number and clear photos of:
• the shipping label;
• the outer and inner packaging; and
• the damaged, defective, or incorrect item.

An unboxing video is strongly recommended because it can help us verify shipping damage and resolve the claim faster. If no video is available, clear and complete photos are also accepted.

If we confirm an eligible issue, KiddoZone will provide a replacement or refund at no additional cost. If a return is required for an approved claim, KiddoZone will provide instructions and pay the necessary return-shipping cost.

Normal 3D-Print Characteristics
Visible layer lines, small support marks, slight surface variations, minor color differences between screens or filament batches, and small dimensional tolerances are normal characteristics of 3D printing and are not considered defects.

Claim Requirements
Keep the item and all original packaging until the claim is resolved. Do not discard, alter, repair, or mail the item back before contacting us. Unauthorized returns will not be accepted.

Refunds
Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the refund after Shopify confirms it has been issued.

This policy does not limit any rights available to you under applicable law.