Shipping policy

SHIPPING POLICY

Made-to-Order Processing
KiddoZone products are 3D printed after an order is placed. Most orders require 1–3 business days of production time before shipment, with 3 business days being standard. Large, complex, multi-item, or high-volume orders may require 4–5 business days. Business days exclude weekends and U.S. federal holidays. Processing time is separate from carrier transit time.

Domestic Shipping
We currently ship within the United States. Available services at checkout may include USPS Ground Advantage, USPS Priority Mail, and USPS Priority Mail Express. The services shown, estimated transit times, and shipping prices are calculated at checkout based on the delivery address, order weight, package dimensions, and selected shipping speed. Free Standard Shipping is available for U.S. orders of $200 or more and is estimated at 5–8 business days after production.

Delivery Estimates
Carrier delivery dates are estimates and begin after the package is accepted by USPS. Choosing an expedited service speeds up transit but does not shorten the production time described above. Weather, holidays, carrier disruptions, and peak-volume periods may cause delays outside our control.

Tracking
Tracking information is sent when a shipping label is created. Please allow up to 48 hours for the first carrier scan to appear.

Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact us through our Contact page as soon as possible if a correction is needed. Once a package has shipped, we may not be able to reroute it. If an order is returned because of an incomplete or incorrect address, the customer is responsible for any additional reshipping charge.

Large or Multi-Box Orders
Large models and multi-item orders may require larger packaging or more than one box. The checkout rate is calculated using the product and package information assigned to the order.

Delayed or Lost Packages
If tracking has not updated or a package has not arrived after the carrier’s estimated delivery window, contact us through our Contact page with your order number. We will help investigate with the carrier. Please keep all packaging if the parcel arrives damaged.